Legal & Billing
Refund & Cancellation Policy
Last updated: March 10, 2026
Free Tier First
Test our writing tools with 1,000 free words per month before deciding to upgrade.
Cancel Anytime
Self-service 1-click cancellation directly from your Polar billing portal with zero lock-in.
Billing Protection
Full refunds provided for any accidental duplicate charges or verified service outages.
1. Overview
HonestWrite provides immediate access to digital AI rewriting, grammar analysis, and style enhancement capabilities. To ensure customers can evaluate our platform with zero risk, we offer a permanent Free Tier (1,000 words/month) with no credit card required. This policy clearly outlines our cancellation terms and refund conditions.
2. Subscription Terms & Refund Rules
Because users can fully test HonestWrite on our Free tier, and because cloud compute costs are incurred immediately upon generation, paid subscription fees are generally non-refundable once processed.
Subscribing grants immediate access to your plan's monthly word allocation. Canceling a plan prevents future renewals but does not retroactively refund already completed billing periods.
3. How to Cancel Your Subscription
You may cancel your subscription at any time with a single click:
- Log in to your HonestWrite account and navigate to Dashboard > Billing;
- Click “Open billing portal” to access the secure Polar customer management center;
- Select “Cancel Subscription”.
When you cancel, your subscription will not renew for the subsequent period. You will retain complete access to your paid tier features and remaining word allowance until the end of your current active billing cycle.
4. Exceptions: Billing Errors and Duplicate Charges
We are happy to issue full refunds in the following verified circumstances:
- Duplicate Charges: If an error caused multiple charges for the same subscription period;
- Technical Service Failure: If a persistent system failure prevented you from accessing your account or allowance;
- Fraudulent / Unauthorized Use: If your card was used without your authorization.
5. How to Contact Support
If you have an issue with your billing or believe you were charged in error, please contact our support team:
Email: support@honestwrite.com
Subject: Billing Inquiry - [Your Account Email]
Our billing team reviews and responds to all inquiries within 24–48 hours. Approved refunds are processed immediately back to your original payment method via Polar.sh (typically arriving within 5–10 business days).